CASE 06
ASK: AI-powered Global CS Content Portal
Project overview
- Client
- Samsung Electronics
- Scope
- AI · Global CS Content Portal · GCP
- Service
- GCP · Vertex AI
An AI-powered global customer service content portal built for Samsung Electronics. (GCP, 2024)
Background
Samsung Electronics needed a portal environment where global customer service content could be used with AI.
Project work
Global CS content portal
Built a portal that brings global customer service content together in one place.
AI-powered content use
Set up an environment where service content can be used with AI.
Platform on GCP and Vertex AI
Built the portal platform on GCP and Vertex AI.
Project outcomes
A base for using global CS content
Established the foundation for putting global customer service content to use.
An AI-powered content environment
Secured an environment for AI-powered content use.
Built on GCP and Vertex AI
Built the portal platform on GCP and Vertex AI.
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